Hanif Developments (002647287-X) operates Roidio. This Refund Policy explains when refunds may be available for paid Roidio services, including the AI Search Fix Sprint.
This policy is intended for customers worldwide. It provides a voluntary baseline refund policy and does not limit any longer or different cancellation, refund, consumer-protection, or other rights that apply to you under mandatory local law.
1. Three-Day Refund Window
Roidio offers a voluntary full refund within three calendar days after payment, provided that audit, preparation, implementation, or deployment work has not started.
The Free AI Search Audit does not require payment and therefore is not eligible for a refund. Any future offer will have its own terms when it becomes available.
2. Work Started Before Deployment
If work has started but no changes have been deployed, a refund request may be reviewed case by case. We may consider the work already performed, the stage of the engagement, and any other relevant circumstances when deciding whether to approve a full or partial refund.
3. Deployed Work
After work has been deployed, fees are generally non-refundable because the service has been delivered and the approved work has been put into use.
As a goodwill exception, Roidio may consider a partial refund based on the circumstances of the case. A goodwill refund is discretionary and does not create a precedent or entitlement for future requests.
4. Mandatory Legal Rights
Nothing in this policy limits rights or remedies that cannot be excluded under applicable law. Depending on where you live and whether you are contracting as a consumer, local law may provide a longer cancellation period, a right to cancel when a service has not been supplied as promised, a right to a proportionate refund for unused services, or other mandatory remedies.
Where applicable law requires a refund, cancellation, repair, correction, compensation, or another remedy, that legal requirement applies even if a service has started or been deployed. In some jurisdictions, starting work during a statutory cancellation period may require your express request and may affect the amount refundable.
5. How to Request a Refund
To request a refund, contact [email protected] from the account email address and include your order or engagement details, payment date, and reason for the request. We may ask for information reasonably needed to verify the payment and assess the request.
If a refund is approved, we will generally send it to the original payment method. The time for the refund to appear depends on the payment provider and your financial institution.
6. Changes to This Policy
We may update this Refund Policy from time to time. The version in effect when you paid for the applicable service will generally apply to that purchase, unless a change is required by law or expressly agreed with you.
7. Contact
For refund questions or requests, contact Hanif Developments at [email protected] or by post at P/35 Block B, Jalan SS 7/26, SS7, 47301 Petaling Jaya, Selangor, Malaysia.