Privacy Policy

Hanif Developments is responsible for personal data we process for our own service operations, account administration, billing, analytics, marketing, security, and support.

You can contact us at [email protected] or by post at P/35 Block B, Jalan SS 7/26, SS7, 47301 Petaling Jaya, Selangor, Malaysia.

We collect personal data that you provide directly, data generated through your use of the service, and data received from third-party services you choose to use with Roidio.

• Account data, such as name, email address, password authentication data, organization or team details, role, settings, and profile information.
• Authentication data from Google Auth, such as email address, name, profile image, OAuth subject identifier, and sign-in metadata.
• Billing data handled through Stripe, such as checkout details, subscription status, invoice history, payment method metadata, tax details, fraud signals, and transaction identifiers.
• Usage and device data, such as IP address, browser, device type, pages viewed, events, referral URLs, approximate location, session data, cookies, pixels, and similar technologies.
• Customer content, such as prompts, uploaded materials, creative assets, ad research inputs, generated outputs, saved workflows, notes, and other materials submitted to the service.
• Support and communications data, such as messages, requests, feedback, survey responses, and email metadata.
• Marketing and advertising data, such as campaign interactions, conversion events, audience or attribution signals, and ad measurement data where legally permitted.

We use personal data to operate, secure, improve, and market the service, and to comply with legal obligations.

• Provide accounts, dashboards, subscriptions, trials, AI features, analytics, support, and team workflows.
• Process payments, invoices, subscription changes, cancellations, renewals, fraud prevention, and tax or accounting records.
• Authenticate users, protect accounts, monitor security, prevent abuse, troubleshoot errors, and enforce our Terms.
• Analyze product usage, measure performance, improve features, and understand how users interact with the service.
• Send service messages, security notices, billing notices, product updates, and marketing communications where permitted.
• Measure, attribute, and improve advertising through Google Ads, Meta Ads, TikTok Ads, and related analytics tools.
• Provide AI-assisted analysis and generation through OpenAI and Claude AI / Anthropic where those features are used.
• Comply with legal, regulatory, tax, accounting, dispute, and enforcement obligations.

Where a legal basis is required, we rely on contract performance, legitimate interests, consent, compliance with legal obligations, and protection of rights and security, depending on the activity and jurisdiction.

Where consent is required for cookies, analytics, advertising, marketing emails, or cross-border transfers, we will request or respect consent through the product, browser settings, platform controls, unsubscribe links, or other legally recognized mechanisms.

We and our providers may use cookies, pixels, SDKs, local storage, and similar technologies to keep you signed in, secure the service, remember preferences, analyze usage, measure advertising, and understand conversions.

Google Analytics may collect and process usage data from our website or application. Google Ads, Meta Ads, and TikTok Ads may process event, device, cookie, conversion, and attribution data for advertising measurement and campaign optimization where enabled and legally permitted.

When you use AI-assisted features, prompts, uploaded materials, creative assets, generated outputs, metadata, and related usage information may be processed by OpenAI and Claude AI / Anthropic to provide, secure, monitor, and support those features.

Do not submit sensitive personal data, regulated data, confidential third-party data, or data you are not authorized to process unless the product expressly supports that use and you have all required rights, notices, and consents.

We may share personal data with service providers and business partners that help us operate the service, including Google Analytics, Stripe, Google Auth, Google Ads, Meta Ads, TikTok Ads, OpenAI, Claude AI / Anthropic.

We may also share personal data with professional advisers, authorities, courts, regulators, payment processors, security providers, or transaction counterparties where necessary for legal, security, corporate, or compliance purposes.

Because Roidio is available worldwide and uses global cloud, payment, analytics, advertising, authentication, and AI providers, personal data may be processed in Malaysia and other countries where we or our providers operate.

Where required, we use appropriate safeguards such as contractual protections, data processing terms, vendor assessments, consent, or other mechanisms recognized by applicable data protection laws.

We retain personal data for as long as needed to provide the service, maintain accounts, process subscriptions, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and keep business records.

Typical retention periods depend on the data type: account data is kept while the account is active; billing and tax records may be kept as required by law; security logs are kept for a limited operational period; support messages are kept while needed for service and recordkeeping; and deleted account data is removed or anonymized within a reasonable period unless retention is legally required.

We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. No online service can guarantee absolute security.

If you believe your account or data has been compromised, contact us at [email protected].

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal data, and to withdraw consent where processing is based on consent.

To exercise privacy rights, contact [email protected]. We may need to verify your identity before responding. We will respond within the timeframe required by applicable law.

The service is intended for business and professional users and is not directed to children. Do not use the service if you are not legally able to form a binding agreement or if your use would require parental consent that has not been provided.

We may send product updates, newsletters, offers, and service-related communications. You can unsubscribe from marketing emails using the unsubscribe link or by contacting [email protected]. We may still send transactional or security messages.

We may update this Privacy Policy from time to time. If changes are material, we will take reasonable steps to notify users, such as updating the effective date, posting a notice, or sending account email where appropriate.

For privacy questions or requests, contact Hanif Developments at [email protected] or by post at P/35 Block B, Jalan SS 7/26, SS7, 47301 Petaling Jaya, Selangor, Malaysia.