01
Enquiries arrive when you are busy
Customers expect quick answers, even while your team is serving someone else or the business is closed.
Roidio AI Agent for WhatsApp
Never let a WhatsApp enquiry go cold.
Roidio responds instantly, answers from your Brand Context, qualifies customer intent, and knows when to bring in your team.
Connect your WhatsApp Business account. Stay in control. No credit card required.
New customer enquiry
Customer conversation
Hi, do you offer a first consultation, and what should I prepare?
10:42
Yes, we do. For your first consultation, bring any relevant notes and a list of questions. Would you like me to collect your preferred day for the team?
10:42
Tuesday afternoon. Can you guarantee the exact treatment I will need?
10:43
The team will need to assess that with you directly. I have captured Tuesday afternoon as your preference and will ask them to follow up.
Human handoff requested
Your next customer is already in the conversation.
Fast, useful replies matter most when your team is already serving customers—or when the working day is over.
02
The same questions consume the day
Prices, services, locations, availability guidance, and next steps are repeated across conversation after conversation.
03
Slow replies lose customer intent
A high-intent customer can move on before your team has time to open the message.
How Roidio responds
A useful answer—or a safe handoff.
Every reply follows a visible path from customer intent to grounded business context. When the path stops being clear, your team takes over.
01
A customer reaches out
A new enquiry arrives through your connected WhatsApp Business account.
02
Roidio checks your Brand Context
The agent identifies the intent and grounds its answer in your approved services, audience, tone, and business information.
03
The agent replies or hands off
It sends a concise next step when the answer is clear and brings in your team when human judgment is needed.
One shared brand brain
Not another isolated FAQ bot.
The agent uses Roidio Brand Context—your approved services, audience, voice, business details, and boundaries. Customer replies stay connected to the same knowledge used across your Roidio agent team.
- Respond to common enquiries without making customers wait
- Capture useful details before your team steps in
- Keep replies aligned with your brand and business information
- Give every conversation a clear next step
Ready for the enquiries service teams handle every day.
Different industries, one shared pattern: customers want a clear answer and a confident next step.
Clinics
Answer general service questions and capture appointment intent.
Beauty & wellness
Explain services, prices, and availability guidance.
Education
Explain programmes and qualify prospective students.
Automotive
Answer service questions and collect relevant vehicle details.
Property
Qualify location, budget, and viewing interest.
Travel
Answer common package questions and collect trip intent.
Home services
Collect job type, location, and urgency before handoff.
Control before automation
Decide how far the agent can go.
Configure the topics, context, timing, and confidence needed for your business. The agent handles the repeatable work without pretending every conversation is routine.
Brand-grounded answers
Use shared Brand Context so replies reflect your services, audience, policies, and voice.
Language-aware replies
Configure language preferences and let the agent respond naturally to the language used by the customer.
Business-hours behavior
Set how the agent should respond after hours and what expectation it should give the customer.
Allowed topics
Choose the enquiry types the agent may handle, from pricing and location to lead qualification.
Confidence controls
Set the confidence threshold that separates an automatic answer from an escalation.
Human handoff
When information is missing or a request needs judgment, the agent uses your escalation message and brings in your team.
From connection to activation in three steps.
Start with your business account and finish with explicit reply boundaries.
Step 01
Connect WhatsApp Business
Use Meta Embedded Signup to connect an eligible business account.
Step 02
Set your Brand Context
Add the services, audience, voice, business details, and boundaries the agent should use.
Step 03
Choose reply controls and activate
Configure topics, languages, confidence, hours, and escalation behavior before switching the agent on.
The agent can handle
- General service questions
- Pricing and location information from Brand Context
- Appointment or booking intent
- Basic lead qualification details
- After-hours expectations
Your team should handle
- Requests that need professional judgment
- Missing or uncertain business information
- Sensitive complaints or unusual circumstances
- Live availability or confirmed booking requests without an integration
- Anything outside the topics you allow
Know what to expect before you connect.
Can I connect an existing WhatsApp Business number?
Roidio connects through Meta Embedded Signup. Existing-number eligibility and coexistence depend on your Meta account and number setup, and the connection flow will show the options available to you.
Does the agent complete bookings?
The current agent can answer relevant questions, capture appointment intent, and guide a customer toward the next step. It should not promise live availability or a confirmed booking without an enabled booking integration.
What happens when the agent does not know an answer?
It avoids inventing information, uses your configured escalation response, and brings the conversation back to your team.
Can I control what it answers?
Yes. You can configure allowed topics, confidence, language preferences, business-hours behavior, reply style, and escalation copy.
Can my team take over?
Yes. The agent is designed to handle clear, repetitive enquiries and hand conversations to people when judgment or follow-up is needed.
How is usage priced?
You can start free. Plan limits, AI credit usage, optional media understanding, and WhatsApp platform charges may apply as your usage grows; review the pricing page for current details.
Be ready when your next customer reaches out.
Give common enquiries a fast, grounded response and keep your team in control of the conversations that need them.
Start freeWhatsApp is a trademark of WhatsApp LLC. Roidio is not affiliated with or endorsed by WhatsApp or Meta.